UltraPure Cosmetics Shipping, Returns & Order Policies:
Shipping & Delivery
UltraPure Cosmetics carefully prepares and packages every order. Shipping times are estimates and may be affected by carrier delays, weather, customs, or other circumstances outside our control.
Tracking and insurance vary by carrier, service, and destination.
If a package is marked delivered but cannot be located, please contact the carrier and UltraPure Cosmetics promptly. We cannot guarantee replacement or reimbursement for packages lost or stolen after confirmed delivery.
International Orders
International shipping is $22 for most eligible orders. If actual shipping costs are significantly higher, we will contact you for approval before shipping.
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.
Tracking and insurance vary by shipping method and destination.
Address Verification
Orders with a shipping address different from the billing address may require additional verification. UltraPure Cosmetics reserves the right to hold, cancel, refund, or ship only to a verified address when necessary for fraud prevention.
Order Issues
Please report missing, incorrect, or damaged items within 48 hours of delivery whenever reasonably possible.
Please retain the product, packaging, and shipping materials until the issue has been resolved. Photos may be requested.
Returns
Return requests must be made within 14 calendar days of delivery and require prior authorization from UltraPure Cosmetics.
Customers are responsible for return shipping unless the return is due to our error or a defective product.
Unopened Products
Eligible unopened and unused products must be returned in their original packaging and in resalable condition.
Original shipping charges are non-refundable.
Opened Products
Because skincare and cosmetics cannot be resold once opened, opened or used products are generally not returnable unless defective or shipped incorrectly.
At our discretion, we may approve an exchange, store credit, or return of an opened product. A 20% restocking/handling fee may apply.
Product Integrity
Returned merchandise must be the original UltraPure Cosmetics product purchased.
Products that have been refilled, substituted, diluted, altered, contaminated, transferred, or otherwise tampered with will not qualify for refund, exchange, or store credit.
UltraPure Cosmetics reserves the right to refuse returns involving suspected fraud, product substitution, or return-policy abuse.
Final Sale
The following are final sale unless defective:
Mineral Perfection Sets
Travel-sized skincare products sold for trial or sampling
Makeup or skincare sample sets
Refunds
Approved refunds will be issued to the original form of payment. Processing time may vary depending on your bank or payment provider.
Order Refusal or Cancellation
UltraPure Cosmetics reserves the right, where permitted by law, to refuse or cancel orders involving suspected fraud, payment issues, unauthorized resale, product misuse, or return-policy abuse.
If we cancel an order before shipment, payment for the cancelled merchandise will be refunded.